On how to respond to customer problems of Inquiry, on the surface, is a relatively simple matter, it is a deep issue, but also a work of all those engaged in foreign trade to reflect upon the issue of old foreign trade is no exception, because it is a relationship able to seize this to customers, customers can develop this problem, therefore:
First, we must first adjust their own mentality.
There are many foreign trade salesman, was in the number of cases: 1, busy with work, however, did not respond promptly, now that the disk anyway, it does not matter drag a few days; 2, in view of the disk and more cases, Price, it will have more to the point it does not matter, because at the expense of the less their own, can also reported more bargaining, and this is more and the idea that you lose some; 3, truly size customers, old and new customers, such as distance, the principle of equal treatment.
Second, we should proceed from the buyer's point of BuyOffer http://www.productentrance.cn/BuyOffer , do careful preparation:
1, Price: fob and cif such as prices, what kind of the most acceptable way, what kind of prices are satisfied with the two sides can reach a balanced; 2: what time to provide what the number should never break faith with the customers; 3, Quality: What can achieve quality assurance in the production process as well as the measures taken; 4, packaging: What kind of packaging? 20 "can be installed? 40" can be installed? ; 5, Photo: with a variety of products, such as picture, this is a very important point; 6, samples: must have immediately sent to the sample;
Third, do a good job in the preparation of communication:
1, in the language of communication, to do some skills; 2, on the other side does not restore the situation, we should take the initiative to restore; 3, and, where possible, use a variety of methods, such as: e-mail, telephone, fax, etc.; 4, and using our side or the other side's holidays, and the relocation of local, major events such as the occurrence of contact to narrow; to really capture or development of a customer is not an easy thing, much remained to be done many.